Emotional Intelligence in Chatbots and Virtual Assistants: Beyond Scripted Responses
Introduction In the rapidly evolving world of artificial intelligence (AI), chatbots and virtual assistants (VAs) have become ubiquitous, transforming how individuals and businesses interact with technology. From customer support and healthcare to education and personal productivity, these intelligent agents are now an integral part of digital infrastructure. However, despite their increasing sophistication, many still fall […]

